By Nielsen The Best of Denmark

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Faq

Frequently Asked Questions.

SHOPPING INFORMATION

Can I order for an address in Denmark?

Denmark is the only country we don’t sell to, the reason or this is that we don’t want to compete with our partners own platforms
Where do you ship?
We currently ship to over 200 countries via FedEx as our main shipping agent, our suppliers also use other international shipping companies. To see if we ship to your country please check the country list in the order module.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Estimated delivery date will be shown in your order and confirmation.
We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.

PAYMENT INFORMATION

What payment methods do you accept?
You can purchase on our website using a debit, credit card or PayPal.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Do you offer 3- or 4-times payment option?
We currently do not offer split payments.

SHIPPING

Where do you ship?
We currently ship to over 200 countries via FedEx as our main shipping agent, our suppliers also use other international shipping companies. To see if we ship to your country please check the country list in the order module.
How long does it take to ship my order?
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Estimated delivery date will be shown in your order and confirmation.
Do you offer fast shipping?

Yes, you can select fast shipping after having entered your delivery location.

How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay custom taxes. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. For more information, please refer them to website of the delivery partner handling your delivery.

RETURNS

Do you accept returns?

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store
  • The return or exchange request is made within 28 days of delivery
  • The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at the products supplier.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.